How to refer a patient

At SimpliFed our team of IBCLCs, NPs, and other maternal health specialists provide virtual breastfeeding, baby feeding, and postpartum support for families. We extend care beyond the office visit by keeping patients engaged between touchpoints, strengthening continuity across the maternal journey, and helping improve maternal and infant outcomes. Referring patients to SimpliFed is simple and can be done in just a few clicks within your Epic workflow.
Referring Patients to SimpliFed
Step 1: Create an EAF Record - Facility Record with SimpliFed Direct Address
Name: SimpliFed
Address: 314 E State Street Ithaca, NY 14850
Phone Number: 888-991-6772
Fax: 631-201-7097
Testing DirectAddress: dsm.test@simplifedtest.directaddress.net
Production DirectAddress: dsm@simplifed.direct-address.org
Step 2: CPOE order to trigger
Step 3: Notification trigger table to send the DT message
Step 4: Make a referral
Once the order set is ready, you can open up your patient’s chart and select ‘lactation consult.’ 
What you need to know

Recommended Referral Timing:

Many practices choose to automate or standardize referrals to SimpliFed around 28 weeks gestation to proactively support families before delivery and throughout postpartum recovery.

What Happens After Referral?

Once a referral is received:
1. SimpliFed contacts the patient directly.
2. Patients are scheduled virtually with our maternal health specialists.
3. Care is coordinated with the referring provider when appropriate.
4. Families receive ongoing support across feeding, newborn care, and postpartum transitions.

Why Providers Refer to SimpliFed:

SimpliFed helps extend clinical support between visits by providing:
1. Virtual lactation and baby feeding support.
2. Prenatal feeding preparation.
3. Postpartum education and care navigation.
4. Ongoing maternal and infant support in the home environment.
5. Improved access for patients regardless of geography or transportation barriers.

Need Help Setting Up Referrals?

Our team can help your organization:
1. Add SimpliFed to EMR order sets.
2. Automate referral workflows.
3. Train staff on referral processes.
4. Customize referral pathways for your practice or health system.

Pregnant woman in white talks with smiling female doctor holding blue clipboard and wearing stethoscope.
Ready to Get Started?
Contact us at:
contactus@simplifed.us